When will my event be paid out?
Humanitix will transfer the ticket proceeds to your nominated bank account within 5 business days after your event has ended. For events with multiple dates, you will receive a payout after each date ends.
Default Payout Timeline
When using the default Humanitix payment gateway, funds will be paid out within 5 business days after the event concludes. This is to ensure funds are still available within the event for any applicable refunds or in the event of an event cancellation.
⚡ What if I need my funds earlier?
Connect to Stripe
Stripe is a global leader in payment processing gateways, allowing event hosts of all sizes to accept ticket sales straight into their Stripe account or bank account. Setup takes less than 5 minutes and allows you to access ticketing revenue prior to your event to help with event cash flow and expenditure. Perfect for running events where you know you’ll need access to funds as ticket sales progress, like music festivals. With our native integration, you are only a few clicks away from seeing your ticket sales streaming in.
Learn more:
Note: Stripe does charge a small, additional fee per transaction for this service which is debited from your ticket sales prior to Stripe paying out. Find out more about their fees HERE
Want to discuss your options further with our Customer Success team? Get in touch via this link.
❓ I haven't received my funds after 5 business days…
Please check you have correctly entered your bank account details. To do this:
Go to Account >> My Account
From the left menu, select My Account >> Bank Accounts
To update your banking details:
Click the Edit ✏ button to make changes;
Click Save when you’re done.
🚨 There may be a couple of reasons your event has not been paid out. Read our guide here to help finalise your payout.
📅 I need more time. Can I delay my payouts?
Yes! You can set up a payout delay for an event or all your events.
Delay payout for a single event
Go to Events and select your event;
Head over to Payment and fees >> Settings;
Enter an ideal number for the delay and click Save.
Delay payout for all your events
Go to Account >> My account >> Default payment settings;
Enter an ideal number for the delay and click Save;
Choose if you want this to be applied to all your existing events. If yes, select Apply to all.
Early payout requests
Submit an early payment request
Raise a request to discuss your requirements.