Jira Service Management

{"xsrfToken":"BAZO-2669-91G7-DXTT_fc5d6f3c8d7e656cac604d1d349a2a9560a53745_lout","branding":{"id":"4","key":"atd","name":"Humanitix for attendees","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b30fab6e-041e-4a37-9716-fb110bc4387a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzljMmE0OS1kYmVhLTRkM2MtOGU5OC0yZGYyNDdlOTZiN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzMGZhYjZlLTA0MWUtNGEzNy05NzE2LWZiMTEwYmM0Mzg3YSI6WyJyZWFkIl19LCJleHAiOjE2Nzk0NTMzNTYsIm5iZiI6MTY3OTQ1Mjc1Nn0.58aYSBl_ikbwvjSOmAamc9dXWvOhdklrQvS3xEMlS1Q&client=1c9c2a49-dbea-4d3c-8e98-2df247e96b7f&mode=fit","logoId":"b30fab6e-041e-4a37-9716-fb110bc4387a","isLogoAvailable":true,"helpCenterTitle":"Search anything","sharedPortalName":"Humanitix Help Centre","userInitialAnnouncementHeader":"Can't find your answers?","userInitialAnnouncementMessageWiki":"<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://meetings.hubspot.com/jeremy295/humanitix-support-calll\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83D\uDCDE Book a call with us</a></li>\n <li><a href=\"https://console.humanitix.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83D\uDDA5 Live chat (Look ↘️ for the chat bubble)</a></li>\n <li><a href=\"https://humanitix.atlassian.net/servicedesk/customer/portal/2/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">✉️ Submit a support ticket (we'll reply via email)</a></li>\n <li><a href=\"https://go.humanitix.com/video-hub\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83D\uDCA5NEW\uD83D\uDCA5 Check out our Video Training Centre</a></li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://humanitix.com/au/contact-us/buyer-support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83C\uDFAB Are you a ticket buyer? This help centre is for event hosts. Get support here instead</a></li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Search anything","sharedPortalName":"Humanitix Help Centre","announcementHeader":"Can't find your answers?","announcementMessage":"- [\uD83D\uDCDE Book a call with us|https://meetings.hubspot.com/jeremy295/humanitix-support-calll]\n- [\uD83D\uDDA5 Live chat (Look ↘️ for the chat bubble)|https://console.humanitix.com/]\n- [✉️ Submit a support ticket (we'll reply via email)|https://humanitix.atlassian.net/servicedesk/customer/portal/2/group/-1]\n- [\uD83D\uDCA5NEW\uD83D\uDCA5 Check out our Video Training Centre|https://go.humanitix.com/video-hub]\n\n- [\uD83C\uDFAB *Are you a ticket buyer?* This help centre is for event hosts. Get support here instead|https://humanitix.com/au/contact-us/buyer-support]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#353337","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"4","key":"atd","projectId":10118,"serviceDeskId":4,"name":"Humanitix for attendees","description":"","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"51","name":"I don't recognise a charge from Humanitix","descriptionHtml":"","callToAction":"I don't recognise a charge from Humanitix","introHtml":"","icon":10636,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[11],"key":""},{"id":"52","name":"I have a duplicate/incorrect charge","descriptionHtml":"","callToAction":"I have a duplicate/incorrect charge","introHtml":"","icon":10636,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[11],"key":""},{"id":"53","name":"I'm having a problem at checkout","descriptionHtml":"","callToAction":"I'm having a problem at checkout","introHtml":"","icon":10612,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10612","groups":[11],"key":""},{"id":"43","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10627,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[],"key":""},{"id":"42","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"","icon":10649,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Default"}],"orderMapping":{"11":[53,52,51]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ATD","userLanguageHeader":"Can't find what you're looking for?","userLanguageMessageWiki":"➡️ <a href=\"https://humanitix.com/au/contact-us/buyer-support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get help here</a>","defaultLanguageHeader":"Can't find what you're looking for?","defaultLanguageMessage":"➡️ [Get help here|https://humanitix.com/au/contact-us/buyer-support]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":53,"projectId":10118,"form":{"name":"I'm having a problem at checkout","descriptionHtml":"","callToAction":"I'm having a problem at checkout","intro":"","instructions":"","icon":10612,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10612","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10337","fieldConfigId":"10454","label":"Which event are you buying tickets to?","description":"Copy and paste the link (URL) of the page you're at from your browser","descriptionHtml":"Copy and paste the link (URL) of the page you're at from your browser","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"In a few words, summarise the problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"What are you trying to do and what is stopping you?","description":"It will be helpful to give us as much context as possible","descriptionHtml":"It will be helpful to give us as much context as possible","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","fieldId":"customfield_10422","fieldConfigId":"10542","label":"Your name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/53","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/53","calendarParams":{"firstDay":0,"date":"2023-03-22T13:39:16+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzljMmE0OS1kYmVhLTRkM2MtOGU5OC0yZGYyNDdlOTZiN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTE4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2Nzk0NTM5NTYsIm5iZiI6MTY3OTQ1Mjc1Nn0.BfebyVAeZk_buUYUHZX2oymUJ3ZH-5T52JTNHTDKTMI","targetCollection":"upload-project-10118","endpointUrl":"https://api.media.atlassian.com","clientId":"1c9c2a49-dbea-4d3c-8e98-2df247e96b7f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}