Jira Service Management

{"xsrfToken":"BAZO-2669-91G7-DXTT_082718616a2d9972a64fea1a8bccd97a90537189_lout","branding":{"id":"4","key":"atd","name":"Humanitix for attendees","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b30fab6e-041e-4a37-9716-fb110bc4387a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzljMmE0OS1kYmVhLTRkM2MtOGU5OC0yZGYyNDdlOTZiN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzMGZhYjZlLTA0MWUtNGEzNy05NzE2LWZiMTEwYmM0Mzg3YSI6WyJyZWFkIl19LCJleHAiOjE2Nzk0NTQ0OTgsIm5iZiI6MTY3OTQ1Mzg5OH0.o6W-KFe9gZfrRB3hr-NdlYyg2gqxxHUM0lsg4TpoTe0&client=1c9c2a49-dbea-4d3c-8e98-2df247e96b7f&mode=fit","logoId":"b30fab6e-041e-4a37-9716-fb110bc4387a","isLogoAvailable":true,"helpCenterTitle":"Search anything","sharedPortalName":"Humanitix Help Centre","userInitialAnnouncementHeader":"Can't find your answers?","userInitialAnnouncementMessageWiki":"<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://meetings.hubspot.com/jeremy295/humanitix-support-calll\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83D\uDCDE Book a call with us</a></li>\n <li><a href=\"https://console.humanitix.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83D\uDDA5 Live chat (Look ↘️ for the chat bubble)</a></li>\n <li><a href=\"https://humanitix.atlassian.net/servicedesk/customer/portal/2/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">✉️ Submit a support ticket (we'll reply via email)</a></li>\n <li><a href=\"https://go.humanitix.com/video-hub\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83D\uDCA5NEW\uD83D\uDCA5 Check out our Video Training Centre</a></li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://humanitix.com/au/contact-us/buyer-support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83C\uDFAB Are you a ticket buyer? This help centre is for event hosts. Get support here instead</a></li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Search anything","sharedPortalName":"Humanitix Help Centre","announcementHeader":"Can't find your answers?","announcementMessage":"- [\uD83D\uDCDE Book a call with us|https://meetings.hubspot.com/jeremy295/humanitix-support-calll]\n- [\uD83D\uDDA5 Live chat (Look ↘️ for the chat bubble)|https://console.humanitix.com/]\n- [✉️ Submit a support ticket (we'll reply via email)|https://humanitix.atlassian.net/servicedesk/customer/portal/2/group/-1]\n- [\uD83D\uDCA5NEW\uD83D\uDCA5 Check out our Video Training Centre|https://go.humanitix.com/video-hub]\n\n- [\uD83C\uDFAB *Are you a ticket buyer?* This help centre is for event hosts. Get support here instead|https://humanitix.com/au/contact-us/buyer-support]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#353337","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"4","key":"atd","projectId":10118,"serviceDeskId":4,"name":"Humanitix for attendees","description":"","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"51","name":"I don't recognise a charge from Humanitix","descriptionHtml":"","callToAction":"I don't recognise a charge from Humanitix","introHtml":"","icon":10636,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[11],"key":""},{"id":"52","name":"I have a duplicate/incorrect charge","descriptionHtml":"","callToAction":"I have a duplicate/incorrect charge","introHtml":"","icon":10636,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[11],"key":""},{"id":"53","name":"I'm having a problem at checkout","descriptionHtml":"","callToAction":"I'm having a problem at checkout","introHtml":"","icon":10612,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10612","groups":[11],"key":""},{"id":"43","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10627,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[],"key":""},{"id":"42","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"","icon":10649,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Default"}],"orderMapping":{"11":[53,52,51]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ATD","userLanguageHeader":"Can't find what you're looking for?","userLanguageMessageWiki":"➡️ <a href=\"https://humanitix.com/au/contact-us/buyer-support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get help here</a>","defaultLanguageHeader":"Can't find what you're looking for?","defaultLanguageMessage":"➡️ [Get help here|https://humanitix.com/au/contact-us/buyer-support]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":52,"projectId":10118,"form":{"name":"I have a duplicate/incorrect charge","descriptionHtml":"","callToAction":"I have a duplicate/incorrect charge","intro":"","instructions":"","icon":10636,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Duplicate/Incorrect charge"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/52","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/52","calendarParams":{"firstDay":0,"date":"2023-03-22T13:58:18+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzljMmE0OS1kYmVhLTRkM2MtOGU5OC0yZGYyNDdlOTZiN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTE4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2Nzk0NTUwOTgsIm5iZiI6MTY3OTQ1Mzg5OH0.lkXTZqIlJrk-VeNo23ejFhf4bjw0QvE3d_hfXFxdb0o","targetCollection":"upload-project-10118","endpointUrl":"https://api.media.atlassian.com","clientId":"1c9c2a49-dbea-4d3c-8e98-2df247e96b7f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3,"updated":"2023-01-31T06:25:20.856993Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[52],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Incorrect/Duplicate charge","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":24},"localId":"f5532774-cd96-4e6b-9032-b07e842cb2ae"}},{"type":"rule"},{"type":"paragraph","content":[{"type":"text","text":"Fill out the form below to help us identify the charge from our system."}]},{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","content":[{"type":"text","text":"We will be in touch within 1-2 business days."}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Order information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":25},"localId":"cdbfafec-f999-4140-948e-72e9e3b871da"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":26},"localId":"dcd7f597-6f0f-4789-9ac6-9b0f280bef57"}},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Which card?"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"3909edb4-b2e8-4fd6-89de-46175d45a0fa"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"a6e7db0d-95ec-4892-ac22-f2ffcd5bccad"}},{"type":"paragraph","content":[]}]}]},{"type":"paragraph","content":[]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"When?"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":22},"localId":"eb1e3058-830e-4e5e-9ba9-bfb337c5df97"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":23},"localId":"987daafe-a451-475d-8a9e-d4ad8f673df8"}}]}]},{"type":"paragraph","content":[]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How much?"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"4b1f675d-2f36-4c7b-867c-0001e812058a"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"3522d7b0-0de8-470f-8364-6f9af62f0237"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"42ae13e6-4eae-4779-b497-292ed3896b1e"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"ts","label":"Last 4 digits of the card charged","description":"","validation":{"rq":true,"mxc":4},"choices":[],"questionKey":""},"11":{"type":"pg","label":"Anything else you would like us to know?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"22":{"type":"da","label":"Purchase date","description":"Refer to your bank statement for the date when your card was charged by Humanitix","validation":{"rq":true},"jiraField":"customfield_10407","questionKey":""},"26":{"type":"ts","label":"What name was the order purchased under?","description":"Please provide the full name.","validation":{"rq":false},"choices":[],"questionKey":""},"24":{"type":"ts","label":"Your name","description":"","validation":{"rq":true},"jiraField":"customfield_10422","questionKey":""},"18":{"type":"no","label":"Enter the exact amount charged","description":"This should match your bank statement exactly","validation":{"rq":true,"wh":false},"jiraField":"customfield_10406","questionKey":""},"19":{"type":"cd","label":"Currency","description":"What currency was this amount charged in?","validation":{"rq":true},"jiraField":"customfield_10405","questionKey":""},"23":{"type":"ts","label":"Bank statement description","description":"Optional but it would be helpful if you could provide the description of the charge on your bank statement","validation":{"rq":false},"choices":[],"questionKey":""},"25":{"type":"ts","label":"What is the Order Number for your purchase?","description":"To prevent typos, please copy and paste this 8-digit number from the order confirmation email or the tax invoice attached to that email.","validation":{"rq":false,"mnc":8,"mxc":8},"choices":[],"questionKey":""},"14":{"type":"cs","label":"Type of credit card charged","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"MasterCard","other":false},{"id":"2","label":"VISA","other":false},{"id":"3","label":"American Express","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""}}},"uuid":"ed515e3d-644b-4afb-a69f-e7203dfa26db"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2023-01-31T06:25:20.856993Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[52],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Incorrect/Duplicate charge","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":24},"localId":"f5532774-cd96-4e6b-9032-b07e842cb2ae"}},{"type":"rule"},{"type":"paragraph","content":[{"type":"text","text":"Fill out the form below to help us identify the charge from our system."}]},{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","content":[{"type":"text","text":"We will be in touch within 1-2 business days."}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Order information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":25},"localId":"cdbfafec-f999-4140-948e-72e9e3b871da"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":26},"localId":"dcd7f597-6f0f-4789-9ac6-9b0f280bef57"}},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Which card?"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"3909edb4-b2e8-4fd6-89de-46175d45a0fa"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"a6e7db0d-95ec-4892-ac22-f2ffcd5bccad"}},{"type":"paragraph","content":[]}]}]},{"type":"paragraph","content":[]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"When?"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":22},"localId":"eb1e3058-830e-4e5e-9ba9-bfb337c5df97"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":23},"localId":"987daafe-a451-475d-8a9e-d4ad8f673df8"}}]}]},{"type":"paragraph","content":[]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"How much?"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"4b1f675d-2f36-4c7b-867c-0001e812058a"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"3522d7b0-0de8-470f-8364-6f9af62f0237"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"42ae13e6-4eae-4779-b497-292ed3896b1e"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"ts","label":"Last 4 digits of the card charged","description":"","validation":{"rq":true,"mxc":4},"choices":[],"questionKey":""},"11":{"type":"pg","label":"Anything else you would like us to know?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"22":{"type":"da","label":"Purchase date","description":"Refer to your bank statement for the date when your card was charged by Humanitix","validation":{"rq":true},"jiraField":"customfield_10407","questionKey":""},"26":{"type":"ts","label":"What name was the order purchased under?","description":"Please provide the full name.","validation":{"rq":false},"choices":[],"questionKey":""},"24":{"type":"ts","label":"Your name","description":"","validation":{"rq":true},"jiraField":"customfield_10422","questionKey":""},"18":{"type":"no","label":"Enter the exact amount charged","description":"This should match your bank statement exactly","validation":{"rq":true,"wh":false},"jiraField":"customfield_10406","questionKey":""},"19":{"type":"cd","label":"Currency","description":"What currency was this amount charged in?","validation":{"rq":true},"jiraField":"customfield_10405","questionKey":""},"23":{"type":"ts","label":"Bank statement description","description":"Optional but it would be helpful if you could provide the description of the charge on your bank statement","validation":{"rq":false},"choices":[],"questionKey":""},"25":{"type":"ts","label":"What is the Order Number for your purchase?","description":"To prevent typos, please copy and paste this 8-digit number from the order confirmation email or the tax invoice attached to that email.","validation":{"rq":false,"mnc":8,"mxc":8},"choices":[],"questionKey":""},"14":{"type":"cs","label":"Type of credit card charged","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"MasterCard","other":false},{"id":"2","label":"VISA","other":false},{"id":"3","label":"American Express","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""}}},"uuid":"ed515e3d-644b-4afb-a69f-e7203dfa26db"},"linkedJiraFields":["customfield_10405","customfield_10406","customfield_10407","customfield_10422"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}