Humanitix
How to get help and contact Humanitix support?
  • New support hub for event hosts (Look ↘️ for the chat bubble)
  • Where are the new help guides?
  1. Humanitix
  2. Humanitix for hosts

Humanitix for hosts

  • US sales tax exempt status

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sales tax exemption form","submit":{"lock":true,"pdf":false},"templateFormUuid":"510882a7-6720-4c53-b653-4ee1eeae39b0"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"\uD83D\uDD3C To help us verify your request, please provide your Humanitix account email."}]},{"type":"paragraph","content":[{"type":"text","text":"To find out, ","marks":[{"type":"em"},{"type":"textColor","attrs":{"color":"#008da6"}}]},{"type":"text","text":"go to the ","marks":[{"type":"link","attrs":{"href":"https://console.humanitix.com/console/account"}},{"type":"em"},{"type":"textColor","attrs":{"color":"#008da6"}}]},{"type":"text","text":"account","marks":[{"type":"link","attrs":{"href":"https://console.humanitix.com/console/account"}},{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#008da6"}}]},{"type":"text","text":" tab","marks":[{"type":"link","attrs":{"href":"https://console.humanitix.com/console/account"}},{"type":"em"},{"type":"textColor","attrs":{"color":"#008da6"}}]},{"type":"text","text":" from the top menu bar.","marks":[{"type":"em"},{"type":"textColor","attrs":{"color":"#008da6"}}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Before we begin…"}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Here’s an article that explains the background of US sales tax and how that relates to the events you host on Humanitix: \uD83D\uDD17 "},{"type":"text","text":"Marketplace Facilitator Laws and Economic Nexus: What You Need to Know","marks":[{"type":"link","attrs":{"href":"https://www.wolterskluwer.com/en/expert-insights/marketplace-facilitator-laws-and-economic-nexus"}},{"type":"strong"}]},{"type":"text","text":".","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Translation of some terminologies used in the article:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"“Marketplace Platform”: ","marks":[{"type":"em"}]},{"type":"text","text":"www.humanitix.com","marks":[{"type":"link","attrs":{"href":"http://www.humanitix.com/"}},{"type":"em"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"“Marketplace Facilitator” = Humanitix","marks":[{"type":"em"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"“Marketplace Seller” = Event Hosts","marks":[{"type":"em"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"“Marketplace Buyer” = Ticket Purchasers","marks":[{"type":"em"}]}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Q1: As an event host, am I still responsible for collecting and remitting sales and use taxes on sales "},{"type":"text","text":"not made","marks":[{"type":"underline"}]},{"type":"text","text":" on the Humanitix platform?"}]},{"type":"paragraph","content":[{"type":"text","text":"Yes. Any sales completed by an event host outside of the Humanitix website must be reported by the event host to their Tax Authority (State or Local level Tax Agencies). The event host is responsible for assessing tax obligations in areas where the event is taking place. Humanitix cannot give tax advice. We recommend that event hosts call their local Tax Authority if they have questions."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Q2: As an event host, do I need to provide documentation if my specific event is exempt from sales and use tax?"}]},{"type":"paragraph","content":[{"type":"text","text":"Yes. The event host must obtain accurate and complete information about sales tax exemptions from their Tax Authority (State or Local level Tax Agencies). The event host can either make a formal request to their Tax Authority for a \"Written Determination for Sales and Use Tax,\" or they can informally contact their Tax Authority by phone for a \"Verbal Determination for Sales and Use Tax\" for their specific event. The event host must provide Humanitix documentation if their event is determined to be exempt from sales tax. Humanitix cannot give tax advice. We recommend that event hosts call their local Tax Authority if they have questions."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":37},"localId":"74ecd05a-8a17-42cd-af48-d9f1874ddb60"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":27},"localId":"e9839022-ba5e-4f51-8caa-5e6badf0f86f"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please create your event first."}]}]},{"type":"paragraph","content":[{"type":"text","text":"This will help us verify if the event is eligible for sales tax 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","marks":[{"type":"em"},{"type":"textColor","attrs":{"color":"#008da6"}}]},{"type":"text","text":"go to the ","marks":[{"type":"link","attrs":{"href":"https://console.humanitix.com/console/account"}},{"type":"em"},{"type":"textColor","attrs":{"color":"#008da6"}}]},{"type":"text","text":"account","marks":[{"type":"link","attrs":{"href":"https://console.humanitix.com/console/account"}},{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#008da6"}}]},{"type":"text","text":" tab","marks":[{"type":"link","attrs":{"href":"https://console.humanitix.com/console/account"}},{"type":"em"},{"type":"textColor","attrs":{"color":"#008da6"}}]},{"type":"text","text":" from the top menu bar.","marks":[{"type":"em"},{"type":"textColor","attrs":{"color":"#008da6"}}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Before we begin…"}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Here’s an article that explains the background of US sales tax and how that relates to the events you host on Humanitix: \uD83D\uDD17 "},{"type":"text","text":"Marketplace Facilitator Laws and Economic Nexus: What You Need to Know","marks":[{"type":"link","attrs":{"href":"https://www.wolterskluwer.com/en/expert-insights/marketplace-facilitator-laws-and-economic-nexus"}},{"type":"strong"}]},{"type":"text","text":".","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Translation of some terminologies used in the article:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"“Marketplace Platform”: ","marks":[{"type":"em"}]},{"type":"text","text":"www.humanitix.com","marks":[{"type":"link","attrs":{"href":"http://www.humanitix.com/"}},{"type":"em"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"“Marketplace Facilitator” = Humanitix","marks":[{"type":"em"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"“Marketplace Seller” = Event Hosts","marks":[{"type":"em"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"“Marketplace Buyer” = Ticket Purchasers","marks":[{"type":"em"}]}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Q1: As an event host, am I still responsible for collecting and remitting sales and use taxes on sales "},{"type":"text","text":"not made","marks":[{"type":"underline"}]},{"type":"text","text":" on the Humanitix platform?"}]},{"type":"paragraph","content":[{"type":"text","text":"Yes. Any sales completed by an event host outside of the Humanitix website must be reported by the event host to their Tax Authority (State or Local level Tax Agencies). The event host is responsible for assessing tax obligations in areas where the event is taking place. Humanitix cannot give tax advice. We recommend that event hosts call their local Tax Authority if they have questions."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Q2: As an event host, do I need to provide documentation if my specific event is exempt from sales and use tax?"}]},{"type":"paragraph","content":[{"type":"text","text":"Yes. The event host must obtain accurate and complete information about sales tax exemptions from their Tax Authority (State or Local level Tax Agencies). The event host can either make a formal request to their Tax Authority for a \"Written Determination for Sales and Use Tax,\" or they can informally contact their Tax Authority by phone for a \"Verbal Determination for Sales and Use Tax\" for their specific event. The event host must provide Humanitix documentation if their event is determined to be exempt from sales tax. Humanitix cannot give tax advice. We recommend that event hosts call their local Tax Authority if they have questions."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":37},"localId":"74ecd05a-8a17-42cd-af48-d9f1874ddb60"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":27},"localId":"e9839022-ba5e-4f51-8caa-5e6badf0f86f"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please create your event first."}]}]},{"type":"paragraph","content":[{"type":"text","text":"This will help us verify if the event is eligible for sales tax exemption."}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":34},"localId":"1bf00c6b-a84b-44d0-a6f2-76d9d8fb4a17"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":25},"localId":"d730d03c-9b22-400c-bd94-92cc23b59f18"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":21},"localId":"af3090fb-e251-449a-b351-ae102128ed3c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"a342454f-acf6-49d3-87be-e9b91b90800a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":39},"localId":"fe144713-7718-4b99-a753-016012e0fcaf"}}]}],"conditions":{"35":{"t":"sh","i":{"co":{"cIds":{"34":["2","3"]}}},"o":{"sIds":["4"]}},"36":{"t":"sh","i":{"co":{"cIds":{"34":["1","2","3"]}}},"o":{"sIds":["5"]}},"31":{"t":"sh","i":{"co":{"cIds":{"27":["2"]}}},"o":{"sIds":["2"]}},"38":{"t":"sh","i":{"co":{"cIds":{"37":["1"]}}},"o":{"sIds":["1"]}},"30":{"t":"sh","i":{"co":{"cIds":{"27":["1"]}}},"o":{"sIds":["3"]}}},"sections":{"4":{"name":"By event","conditions":["35","30","38"]},"5":{"conditions":["36","30","38"]},"1":{"name":"If read","conditions":["38"]},"2":{"name":"If the host has NOT created any event","conditions":["31","38"]},"3":{"name":"If the host has created an event","conditions":["30","38"]}},"questions":{"34":{"type":"cd","label":"Where does the sales tax exemption apply to?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"All current and future events in my account","other":false},{"id":"2","label":"Selected event(s)","other":false}],"questionKey":""},"37":{"type":"cm","label":"Please confirm","description":"","validation":{"rq":true,"ch":"1"},"choices":[{"id":"1","label":"I have read and understood the above information","other":false}],"questionKey":""},"10":{"type":"cd","label":"What supporting documentation do you have?","description":"You need to have one of the following to be qualified","validation":{"rq":true},"choices":[{"id":"10306","label":"State Sales Tax Exemption Certificate for my business"},{"id":"10307","label":"State Letter of Determination for my event/services"},{"id":"10308","label":"Verbal Tax Determination over the phone from the State Tax Official"},{"id":"10309","label":"Signed internal memo on company letterhead explaining the reasoning your event is exempt from sales tax","other":false}],"questionKey":""},"21":{"type":"tl","label":"What are the specific activities/factors that make your particular event(s) qualify for a sales tax exemption?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"39":{"type":"at","label":"Please upload your supporting document","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"tl","label":"Please list the event name(s) or link(s) which qualify for sales tax exemption","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"27":{"type":"cs","label":"Have you created the event?","description":"","validation":{"rq":true,"ch":"1"},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""}}},"uuid":"510882a7-6720-4c53-b653-4ee1eeae39b0"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
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