Jira Service Management

{"xsrfToken":"BAZO-2669-91G7-DXTT_f71cde98678aec9107b166a43e891ebf3c611808_lout","branding":{"id":"2","key":"cs","name":"Humanitix Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b30fab6e-041e-4a37-9716-fb110bc4387a/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMTYxMTE1VDE4MjQ0MCIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiMWM5YzJhNDktZGJlYS00ZDNjLThlOTgtMmRmMjQ3ZTk2YjdmIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZTpiMzBmYWI2ZS0wNDFlLTRhMzctOTcxNi1mYjExMGJjNDM4N2EiOlsicmVhZCJdfSwibmJmIjoxNjM4MTQ0NDY0LCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2MzgxNDUwNjQsImlhdCI6MTYzODE0NDQ2NCwianRpIjoiZTNhMjFlZWUtYjY2Zi00NmZlLTkzMjctYzk2ZWFlZDBlMWEwIn0.HItXpW3MDMLbT6tQgHCgTEMAunNZ4VB2N0VZ2q6Rmmc6bf-qlBCmWW2CnrQZnmVzH7kuMDqlaGaePZOi83fTejJIHJefTam0Gcj3LTvGU1NjsyHYRFT5X2m46LCkTuPwTJwCpGX2suwWX6nPQWyPCkxekLLI16Ohw8Juh9B9bFcAi2gap4GK3BwfTN-VeN7rvvXq2iS4jlINxQv2wzXWaCHChWVotyo4AWMEotpI3ySPQ6iHJY4ZLsiHDXEym9pNLXEWWwXfvsz6Ys4hO-GaURrdQ41BhwkdCDhZ6ZTwwhfR_c2UPb3H9XIm5-XEb5BXsVADr7pIZCc6IWTfyIWaUw&client=1c9c2a49-dbea-4d3c-8e98-2df247e96b7f&issuer=micros-group%2Fjira&mode=fit","logoId":"b30fab6e-041e-4a37-9716-fb110bc4387a","isLogoAvailable":true,"helpCenterTitle":"Search anything","sharedPortalName":"Humanitix Help Centre","userInitialAnnouncementHeader":"Are you an attendee?","userInitialAnnouncementMessageWiki":"<p><a href=\"https://humanitix.com/au/contact-us/buyer-support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get buyer support here.</a></p>","translations":{"en-US":{"helpCenterTitle":"Search anything","sharedPortalName":"Humanitix Help Centre","announcementHeader":"Are you an attendee?","announcementMessage":"[Get buyer support here.|https://humanitix.com/au/contact-us/buyer-support]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#353337","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"cs","projectId":10114,"serviceDeskId":2,"name":"Humanitix Support","description":"<p>Use the search bar to find answers. Or browse around. <b><a href=\"https://humanitix.atlassian.net/servicedesk/customer/portal/2/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">No luck? Raise a support ticket</a></b>.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"33","name":"Apply for the NFP rate","descriptionHtml":"<p><a href=\"https://humanitix.atlassian.net/servicedesk/customer/kb/view/1151959041\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">What is the NFP/charity/school rate?</a></p>","callToAction":"Apply for the NFP rate","introHtml":"","icon":10664,"iconUrl":"https://humanitix.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10664","groups":[6],"key":""},{"id":"35","name":"Request early payments","descriptionHtml":"<div class=\"panel\" style=\"background-color: #FFFFFF;border-color: #ccc;border-style: none;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: none;border-bottom-color: #ccc;background-color: #FFB18F;\">\n <b>\uD83D\uDC40 GOOD TO KNOW</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #FFFFFF;\"> \n <p><br class=\"atl-forced-newline\"> - By default, we automatically transfer funds within 5 business days <em>after</em> your event has completed. You can fill out the form below to request early access.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">- To automate early access to funds, select Stripe as the payment gateway. <ins><a href=\"https://humanitix.atlassian.net/servicedesk/customer/portal/2/article/1151827991\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn more here.</a></ins></p> \n </div>\n</div>","callToAction":"Request early payments","introHtml":"","icon":10669,"iconUrl":"https://humanitix.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10669","groups":[6],"key":""},{"id":"34","name":"Mass refunds/cancellations \uD83D\uDE22","descriptionHtml":"<div class=\"panel\" style=\"background-color: #FFFFFF;border-color: #ccc;border-style: none;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: none;border-bottom-color: #ccc;background-color: #FFB18F;\">\n <b>\uD83D\uDC40 GOOD TO KNOW</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #FFFFFF;\"> \n <p><br class=\"atl-forced-newline\"> ⚠️ <b>Refunds/cancellations cannot be undone.</b> <ins><a href=\"https://humanitix.atlassian.net/servicedesk/customer/portal/2/article/1215561782\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">COVID-19 - What other options do I have?</a></ins> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">After the event is cancelled, you will also NOT be able to email the guests with our email campaign tool. However, you can include a message to go along with the refund/cancellation confirmation email.</p> \n </div>\n</div>","callToAction":"Mass refunds/cancellations \uD83D\uDE22","introHtml":"","icon":10621,"iconUrl":"https://humanitix.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10621","groups":[6],"key":""},{"id":"16","name":"Event setup","descriptionHtml":"","callToAction":"Event setup","introHtml":"","icon":10620,"iconUrl":"https://humanitix.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10620","groups":[6],"key":""},{"id":"17","name":"Payouts","descriptionHtml":"<p><b><a href=\"https://humanitix.atlassian.net/servicedesk/customer/portal/2/article/1151827991\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">When will my event be paid out?</a></b></p>","callToAction":"Payouts","introHtml":"","icon":10636,"iconUrl":"https://humanitix.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10636","groups":[6],"key":""},{"id":"18","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10641,"iconUrl":"https://humanitix.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10641","groups":[],"key":""},{"id":"19","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"","icon":10649,"iconUrl":"https://humanitix.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10649","groups":[6],"key":""},{"id":"20","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10627,"iconUrl":"https://humanitix.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10627","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[16,17,35,33,34,19],"8":[17],"10":[18,19],"9":[22,23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6582e392-1a34-3530-9625-6df3be7a5a2d","appLinkName":"System Confluence","appLinkUrl":"https://humanitix.atlassian.net/wiki","spaceKey":"CS","spaceName":"Humanitix Help Centre","spaceUrl":"https://humanitix.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"\uD83D\uDCAC Prefer to chat?","userLanguageMessageWiki":"<ul class=\"alternate\" type=\"square\"> \n <li><a href=\"https://meetings.hubspot.com/jeremy295/humanitix-support-calll\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83D\uDCDE Book a call with us</a></li> \n <li><a href=\"https://console.humanitix.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83D\uDDA5 Login and chat to us (Look ↘️ for the chat bubble)</a></li> \n</ul>","defaultLanguageHeader":"\uD83D\uDCAC Prefer to chat?","defaultLanguageMessage":"- [\uD83D\uDCDE Book a call with us|https://meetings.hubspot.com/jeremy295/humanitix-support-calll]\n- [\uD83D\uDDA5 Login and chat to us (Look ↘️ for the chat bubble)|https://console.humanitix.com/]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"kbPage":{"id":1284440322,"title":"NSW Discover Vouchers FAQ","url":"https://humanitix.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1284440322","space":{"key":"CS","name":"Humanitix Help Centre","id":999555074},"serviceDeskIds":[2],"appLinkId":"6582e392-1a34-3530-9625-6df3be7a5a2d","idInString":"1284440322","projects":[{"projectId":10114,"serviceDeskId":2,"portalId":2}]}}