Jira Service Management

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Get support here instead</a></li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Search anything","sharedPortalName":"Humanitix Help Centre","announcementHeader":"Can't find your answers?","announcementMessage":"- [\uD83D\uDCDE *Book a call* with us|https://meetings.hubspot.com/jeremy295/humanitix-support-calll]\n- [⚡ *Live chat* (Look ↘️ for the chat bubble)|https://console.humanitix.com/]\n- [✉️ Submit a *support ticket* (we'll reply via email)|https://humanitix.atlassian.net/servicedesk/customer/portal/2/group/-1]\n- [\uD83C\uDFAC *Video Tutorial Hub*|https://go.humanitix.com/video-hub] - watch easy-to-follow product walkthroughs\n\n- [\uD83C\uDFAB *Are you a ticket buyer?* This help centre is for event hosts. Get support here instead|https://humanitix.com/au/contact-us/buyer-support]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#353337","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"cs","projectId":10114,"serviceDeskId":2,"name":"Humanitix for hosts","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"33","name":"Apply for the NFP rate","descriptionHtml":"<p><a href=\"https://humanitix.atlassian.net/servicedesk/customer/kb/view/1151959041\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">What is the NFP/charity/school rate?</a></p>","callToAction":"Apply for the NFP rate","introHtml":"","icon":10664,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[13],"key":""},{"id":"16","name":"Event setup","descriptionHtml":"","callToAction":"Event setup","introHtml":"","icon":10620,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[14],"key":""},{"id":"34","name":"Mass refunds/cancellations \uD83D\uDE22","descriptionHtml":"<div class=\"panel\" style=\"background-color: #FFFFFF;border-color: #ccc;border-style: none;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: none;border-bottom-color: #ccc;background-color: #FFB18F;\">\n <b>\uD83D\uDC40 GOOD TO KNOW</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #FFFFFF;\">\n <p><br class=\"atl-forced-newline\"> ⚠️ <b>Refunds/cancellations cannot be undone.</b> <ins><a href=\"https://humanitix.atlassian.net/servicedesk/customer/portal/2/article/1215561782\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">COVID-19 - What other options do I have?</a></ins> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">After the event is cancelled, you will also NOT be able to email the guests with our email campaign tool. However, you can include a message to go along with the refund/cancellation confirmation email.</p>\n </div>\n</div>","callToAction":"Mass refunds/cancellations \uD83D\uDE22","introHtml":"","icon":10621,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","groups":[14],"key":""},{"id":"17","name":"Other payout questions","descriptionHtml":"","callToAction":"Other payout questions","introHtml":"","icon":10636,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[12],"key":""},{"id":"19","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"","icon":10649,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[14,13],"key":""},{"id":"47","name":"Payout overdue","descriptionHtml":"","callToAction":"Payout overdue","introHtml":"","icon":10636,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[12],"key":""},{"id":"35","name":"Request early payments","descriptionHtml":"","callToAction":"Request early payments","introHtml":"","icon":10669,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10669","groups":[12],"key":""},{"id":"23","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"","icon":10639,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10639","groups":[6],"key":""},{"id":"45","name":"Transfer account/event(s)","descriptionHtml":"","callToAction":"Transfer account/event(s)","introHtml":"","icon":10632,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[13],"key":""},{"id":"55","name":"US sales tax exempt status","descriptionHtml":"","callToAction":"US sales tax exempt status","introHtml":"","icon":10675,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10675","groups":[13],"key":""},{"id":"20","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10627,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[],"key":""},{"id":"18","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10641,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[],"key":""},{"id":"22","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10635,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10635","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Your account"},{"id":14,"name":"Your event"},{"id":12,"name":"Getting paid"},{"id":6,"name":"Feedback"}],"orderMapping":{"14":[16,34,19],"8":[17],"12":[47,35,17],"13":[45,33,55,19],"10":[18,19],"9":[22,23],"6":[23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6582e392-1a34-3530-9625-6df3be7a5a2d","appLinkName":"System Confluence","appLinkUrl":"https://humanitix.atlassian.net/wiki","spaceKey":"CS","spaceName":"Humanitix Help Centre","spaceUrl":"https://humanitix.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://humanitix.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"\uD83D\uDCAC Prefer to chat?","userLanguageMessageWiki":"<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://meetings.hubspot.com/jeremy295/humanitix-support-calll\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83D\uDCDE Book a call with us</a></li>\n <li><a href=\"https://console.humanitix.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83D\uDDA5 Live chat (Look ↘️ for the chat bubble)</a></li>\n <li><a href=\"https://go.humanitix.com/video-hub\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83D\uDCA5NEW\uD83D\uDCA5 Check out our Video Training Centre</a></li>\n</ul>","defaultLanguageHeader":"\uD83D\uDCAC Prefer to chat?","defaultLanguageMessage":"- [\uD83D\uDCDE Book a call with us|https://meetings.hubspot.com/jeremy295/humanitix-support-calll]\n- [\uD83D\uDDA5 Live chat (Look ↘️ for the chat bubble)|https://console.humanitix.com/]\n- [\uD83D\uDCA5NEW\uD83D\uDCA5 Check out our Video Training Centre|https://go.humanitix.com/video-hub]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzljMmE0OS1kYmVhLTRkM2MtOGU5OC0yZGYyNDdlOTZiN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDExNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDIzMTE4MTMsIm5iZiI6MTcwMjMxMDYxM30.HZq2aL6NEcu9AZGkXX6A2PLyydEq60p6lhZ_jzZSAxc","targetCollection":"upload-project-10114","endpointUrl":"https://api.media.atlassian.com","clientId":"1c9c2a49-dbea-4d3c-8e98-2df247e96b7f","tokenDurationInMins":20}},"kbPage":{"id":1264387103,"title":"Set up a waitlist for your event","url":"https://humanitix.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1264387103","space":{"key":"CS","name":"Humanitix Help Centre","id":999555074},"serviceDeskIds":[2],"appLinkId":"6582e392-1a34-3530-9625-6df3be7a5a2d","idInString":"1264387103","projects":[{"projectId":10114,"serviceDeskId":2,"portalId":2}]}}