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Get support here instead</a></li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Search anything","sharedPortalName":"Humanitix Help Centre","announcementHeader":"Can't find your answers?","announcementMessage":"- [\uD83D\uDCDE Book a call with us|https://meetings.hubspot.com/jeremy295/humanitix-support-calll]\n- [\uD83D\uDDA5 Live chat (Look ↘️ for the chat bubble)|https://console.humanitix.com/]\n- [✉️ Submit a support ticket (we'll reply via email)|https://humanitix.atlassian.net/servicedesk/customer/portal/2/group/-1]\n- [\uD83D\uDCA5NEW\uD83D\uDCA5 Check out our Video Tutorial Hub |https://go.humanitix.com/video-hub]\n\n- [\uD83C\uDFAB *Are you a ticket buyer?* This help centre is for event hosts. Get support here instead|https://humanitix.com/au/contact-us/buyer-support]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#353337","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"cs","projectId":10114,"serviceDeskId":2,"name":"Humanitix for hosts","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"33","name":"Apply for the NFP rate","descriptionHtml":"<p><a href=\"https://humanitix.atlassian.net/servicedesk/customer/kb/view/1151959041\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">What is the NFP/charity/school rate?</a></p>","callToAction":"Apply for the NFP rate","introHtml":"","icon":10664,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[13],"key":""},{"id":"16","name":"Event setup","descriptionHtml":"","callToAction":"Event setup","introHtml":"","icon":10620,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[14],"key":""},{"id":"34","name":"Mass refunds/cancellations \uD83D\uDE22","descriptionHtml":"<div class=\"panel\" style=\"background-color: #FFFFFF;border-color: #ccc;border-style: none;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: none;border-bottom-color: #ccc;background-color: #FFB18F;\">\n <b>\uD83D\uDC40 GOOD TO KNOW</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #FFFFFF;\">\n <p><br class=\"atl-forced-newline\"> ⚠️ <b>Refunds/cancellations cannot be undone.</b> <ins><a href=\"https://humanitix.atlassian.net/servicedesk/customer/portal/2/article/1215561782\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">COVID-19 - What other options do I have?</a></ins> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">After the event is cancelled, you will also NOT be able to email the guests with our email campaign tool. 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