{"xsrfToken":"f4ac29bf4e111381328174bc41895ee589435dac_lout","branding":{"id":"2","key":"cs","name":"Humanitix for hosts","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b30fab6e-041e-4a37-9716-fb110bc4387a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzljMmE0OS1kYmVhLTRkM2MtOGU5OC0yZGYyNDdlOTZiN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzMGZhYjZlLTA0MWUtNGEzNy05NzE2LWZiMTEwYmM0Mzg3YSI6WyJyZWFkIl19LCJleHAiOjE2OTU2ODA3NTUsIm5iZiI6MTY5NTY4MDE1NX0.RNtxpA9rA9v5zxm_psXNO6UG0WXFBgnp5Zjl6OcpMzo&client=1c9c2a49-dbea-4d3c-8e98-2df247e96b7f&mode=fit","logoId":"b30fab6e-041e-4a37-9716-fb110bc4387a","isLogoAvailable":true,"helpCenterTitle":"Search anything","sharedPortalName":"Humanitix Help Centre","userInitialAnnouncementHeader":"Can't find your answers?","userInitialAnnouncementMessageWiki":"<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://meetings.hubspot.com/jeremy295/humanitix-support-calll\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83D\uDCDE <b>Book a call</b> with us</a></li>\n <li><a href=\"https://console.humanitix.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">⚡ <b>Live chat</b> (Look ↘️ for the chat bubble)</a></li>\n <li><a href=\"https://humanitix.atlassian.net/servicedesk/customer/portal/2/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">✉️ Submit a <b>support ticket</b> (we'll reply via email)</a></li>\n <li><a href=\"https://go.humanitix.com/video-hub\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83C\uDFAC <b>Video Tutorial Hub</b></a> - watch easy-to-follow product walkthroughs</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://humanitix.com/au/contact-us/buyer-support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83C\uDFAB <b>Are you a ticket buyer?</b> This help centre is for event hosts. Get support here instead</a></li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Search anything","sharedPortalName":"Humanitix Help Centre","announcementHeader":"Can't find your answers?","announcementMessage":"- [\uD83D\uDCDE *Book a call* with us|https://meetings.hubspot.com/jeremy295/humanitix-support-calll]\n- [⚡ *Live chat* (Look ↘️ for the chat bubble)|https://console.humanitix.com/]\n- [✉️ Submit a *support ticket* (we'll reply via email)|https://humanitix.atlassian.net/servicedesk/customer/portal/2/group/-1]\n- [\uD83C\uDFAC *Video Tutorial Hub*|https://go.humanitix.com/video-hub] - watch easy-to-follow product walkthroughs\n\n- [\uD83C\uDFAB *Are you a ticket buyer?* This help centre is for event hosts. Get support here instead|https://humanitix.com/au/contact-us/buyer-support]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#353337","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"cs","projectId":10114,"serviceDeskId":2,"name":"Humanitix for hosts","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"33","name":"Apply for the NFP rate","descriptionHtml":"<p><a href=\"https://humanitix.atlassian.net/servicedesk/customer/kb/view/1151959041\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">What is the NFP/charity/school rate?</a></p>","callToAction":"Apply for the NFP rate","introHtml":"","icon":10664,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[13],"key":""},{"id":"16","name":"Event setup","descriptionHtml":"","callToAction":"Event setup","introHtml":"","icon":10620,"iconUrl":"https://humanitix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[14],"key":""},{"id":"34","name":"Mass refunds/cancellations \uD83D\uDE22","descriptionHtml":"<div class=\"panel\" style=\"background-color: #FFFFFF;border-color: #ccc;border-style: none;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: none;border-bottom-color: #ccc;background-color: #FFB18F;\">\n <b>\uD83D\uDC40 GOOD TO KNOW</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #FFFFFF;\">\n <p><br class=\"atl-forced-newline\"> ⚠️ <b>Refunds/cancellations cannot be undone.</b> <ins><a href=\"https://humanitix.atlassian.net/servicedesk/customer/portal/2/article/1215561782\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">COVID-19 - What other options do I have?</a></ins> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">After the event is cancelled, you will also NOT be able to email the guests with our email campaign tool. 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