{"xsrfToken":"45192edd6c3a148da7dc0f877498a24a22f70037_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b30fab6e-041e-4a37-9716-fb110bc4387a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzljMmE0OS1kYmVhLTRkM2MtOGU5OC0yZGYyNDdlOTZiN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzMGZhYjZlLTA0MWUtNGEzNy05NzE2LWZiMTEwYmM0Mzg3YSI6WyJyZWFkIl19LCJleHAiOjE2OTU2ODYzNDAsIm5iZiI6MTY5NTY4NTc0MH0.-gUjZ3ekOQmDdtOQblNdkVuhufekOQMQB7XZgDUXnCs&client=1c9c2a49-dbea-4d3c-8e98-2df247e96b7f&mode=fit","logoId":"b30fab6e-041e-4a37-9716-fb110bc4387a","isLogoAvailable":true,"helpCenterTitle":"Search anything","sharedPortalName":"Humanitix Help Centre","userInitialAnnouncementHeader":"Can't find your answers?","userInitialAnnouncementMessageWiki":"<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://meetings.hubspot.com/jeremy295/humanitix-support-calll\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83D\uDCDE <b>Book a call</b> with us</a></li>\n <li><a href=\"https://console.humanitix.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">⚡ <b>Live chat</b> (Look ↘️ for the chat bubble)</a></li>\n <li><a href=\"https://humanitix.atlassian.net/servicedesk/customer/portal/2/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">✉️ Submit a <b>support ticket</b> (we'll reply via email)</a></li>\n <li><a href=\"https://go.humanitix.com/video-hub\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83C\uDFAC <b>Video Tutorial Hub</b></a> - watch easy-to-follow product walkthroughs</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://humanitix.com/au/contact-us/buyer-support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83C\uDFAB <b>Are you a ticket buyer?</b> This help centre is for event hosts. Get support here instead</a></li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Search anything","sharedPortalName":"Humanitix Help Centre","announcementHeader":"Can't find your answers?","announcementMessage":"- [\uD83D\uDCDE *Book a call* with us|https://meetings.hubspot.com/jeremy295/humanitix-support-calll]\n- [⚡ *Live chat* (Look ↘️ for the chat bubble)|https://console.humanitix.com/]\n- [✉️ Submit a *support ticket* (we'll reply via email)|https://humanitix.atlassian.net/servicedesk/customer/portal/2/group/-1]\n- [\uD83C\uDFAC *Video Tutorial Hub*|https://go.humanitix.com/video-hub] - watch easy-to-follow product walkthroughs\n\n- [\uD83C\uDFAB *Are you a ticket buyer?* This help centre is for event hosts. Get support here instead|https://humanitix.com/au/contact-us/buyer-support]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#353337","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"kbPage":{"id":1279131649,"title":"Allow attendees to refund and cancel their own tickets","url":"https://humanitix.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1279131649","space":{"key":"CS","name":"Humanitix Help Centre","id":999555074},"serviceDeskIds":[2],"appLinkId":"6582e392-1a34-3530-9625-6df3be7a5a2d","idInString":"1279131649","projects":[{"projectId":10114,"serviceDeskId":2,"portalId":2}]}}